Terms of Service

1 Eligibility and Accounts

1.1 To use the Service you must be at least 18 years old and have the authority to enter into these Terms, whether on your own behalf or on behalf of a venue or business.

1.2 You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. You must not share your login credentials with others except authorised staff of your venue.

1.3 You agree to provide accurate and current information when creating your account and to keep it up to date.

1.4 You are responsible for all activity conducted by any person you grant access to your account or venues.

2 The Service

2.1 Venue Trivia provides an online platform that allows venues and hosts to set up, customise, and run trivia events, including by selecting from quizzes we create or by building their own quizzes.

2.2 We may add, change, or remove features of the Service from time to time. We will try to give reasonable notice of material changes but are not obliged to maintain any particular feature.

2.3 The Service is provided on an "as is" and "as available" basis. We do not guarantee that the Service will be uninterrupted, error-free, or available at all times.

3 Event Fees and Payment

3.1 A fee is payable for each event you set up and for which you select a quiz to run. The fee is charged at the time you set up the event and select the quiz.

3.2 Fees vary depending on factors including your country, your currency, and whether you select pen-and-paper mode or buzzer mode. The applicable fee will be displayed to you before you confirm and pay.

3.3 Payments are processed by our third-party payment provider, Stripe. By making a payment you agree to Stripe's terms and conditions. We do not store or process your full card details ourselves.

3.4 All fees are payable in the currency shown at checkout. You are responsible for any taxes, currency conversion fees, or bank charges that may apply to your payment.

3.5 You authorise us (via Stripe) to charge your nominated payment method for the fees applicable to each event you set up.

4 Refunds and Cancellations

4.1 If you set up and pay for an event but the event is not run, you are entitled to a refund of the fee for that event. To request a refund, contact us here.

4.2 Refunds will be processed to the original payment method via Stripe. Processing times may vary depending on Stripe and your financial institution.

4.3 We do not provide refunds once an event has been run, including on the basis that an individual question or answer within a quiz was incorrect, disputed, or not to your satisfaction. While we take care in preparing our quizzes, occasional errors may occur and do not entitle you to a refund of an event that has been run.

4.4 Nothing in this clause limits your rights under the Australian Consumer Law (see clause 8).

5 Quizzes and Content

Our content

5.1 Quizzes, questions, answers, and related materials that we create and make available through the Service ("Venue Trivia Content") remain our intellectual property or that of our licensors.

5.2 When you purchase and run an event using Venue Trivia Content, we grant you a limited, non-exclusive, non-transferable licence to use that content solely for the purpose of running that trivia event through the Service.

5.3 You must not copy, reproduce, distribute, resell, publish, or otherwise exploit Venue Trivia Content outside of running events through the Service. You must not use our quizzes or questions to create a competing product or service.

Your content

5.4 You may create your own quizzes, questions, and answers, and upload materials such as venue names, logos, and images ("Customer Content"). You retain ownership of your Customer Content.

5.5 You grant us a non-exclusive, royalty-free licence to host, store, display, and process your Customer Content as necessary to provide the Service to you.

5.6 You represent and warrant that you own or have all necessary rights and permissions to your Customer Content, and that your Customer Content does not infringe the rights of any third party (including copyright, trademark, or privacy rights) or breach any law.

5.7 You are solely responsible for the accuracy, legality, and appropriateness of any Customer Content you create or upload.

6 Acceptable Use

6.1 You agree not to:

• (a) use the Service for any unlawful purpose or in breach of these Terms;
• (b) upload or display content that is offensive, defamatory, discriminatory, obscene, or otherwise inappropriate for the venue environment;
• (c) attempt to gain unauthorised access to the Service, other accounts, or our systems;
• (d) interfere with or disrupt the integrity or performance of the Service;
• (e) reverse engineer, scrape, or attempt to extract our source code or Venue Trivia Content except as permitted by law;
• (f) resell or commercially exploit the Service or Venue Trivia Content except as expressly permitted under these Terms.

6.2 We may suspend or terminate your access if we reasonably believe you have breached this clause.

7 Suspension and Termination

7.1 You may stop using the Service at any time.

7.2 We may suspend or terminate your account or access to the Service if:

• (a) you fail to pay any fees when due;
• (b) you breach these Terms;
• (c) you misuse the Service or share login credentials in breach of clause 1;
• (d) we are required to do so by law.

7.3 Termination does not affect any fees already paid for events that have been run, or any rights or obligations that accrued before termination.

8 Australian Consumer Law

8.1 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, that cannot lawfully be excluded.

8.2 Where our goods or services come with guarantees that cannot be excluded under the Australian Consumer Law, and where we are permitted to limit our liability, our liability is limited (at our option) to:

• (a) in the case of services, resupplying the services or paying the cost of having the services resupplied; and
• (b) in the case of goods, replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so.

9 Limitation of Liability

9.1 Subject to clause 8, and to the maximum extent permitted by law:

• (a) we are not liable for any indirect, incidental, special, or consequential loss, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with the Service or these Terms;
• (b) our total aggregate liability arising out of or in connection with the Service or these Terms is limited to the total fees paid by you to us in respect of the event giving rise to the claim.

9.2 We are not responsible for any loss or damage arising from your equipment, internet connection, third-party services (including Stripe), or factors outside our reasonable control.

10 Privacy

10.1 We collect and handle personal information in accordance with our Privacy Policy, available here. By using the Service you consent to our collection and use of your information as described in that policy.

11 Changes to These Terms

11.1 We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12 General

12.1 Governing law. These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.

12.2 Entire agreement. These Terms constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.

12.3 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.

12.4 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

12.5 Assignment. You may not assign your rights under these Terms without our consent. We may assign our rights and obligations to a successor of our business.

13 Contact

If you have questions about these Terms, contact us at: